Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Business Partners
Health Plans
Hospitals and Other Providers

Career level:

Executive
Experienced Professional
Mid-Senior

Recommended for:

Billing
Client Services
Clinical Operations
Collections
Patient Access
Patient Accounts
Physician Practice
Registration

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

Blog | Coronavirus
Several clarifications related to the treatment of depreciation, expenses for stockpiling PPE and revenue to the HHS Provider Relief Fund (PRF) FAQs were released Nov. 18 by the U.S. Department of Health & Human Services.
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News | Coronavirus
Hospitals and other providers are urging the lame-duck Congress to provide more COVID-19 provider relief and to tweak rules for physicians in value-based payment models.
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News | Coronavirus
The health of patients, including those with chronic diseases, is worsening during the pandemic, say clinicians.
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News | Coronavirus
A Biden administration is likely to try new healthcare policy approaches and to build on some from the Trump administration, say Democratic advisers.
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News | Coronavirus
The coronavirus is affecting the healthcare industry in unprecedented ways, and HFMA wants to help you stay up to date on the latest news about the outbreak. Come back to this page regularly for coronavirus resources, selected specifically ...
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On Demand Webinar | Basic | Coronavirus

The patient financial experience: The current state & what's next

On Demand Webinar | Basic | Coronavirus

The patient financial experience: The current state & what's next

Description

Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic.  Instead, you need a strategy that helps patients easily navigate the financial responsibilities associated with their care.

This webinar will reveal new survey data from patients and healthcare providers about the challenges associated with medical billing and payments, including how they have been impacted by COVID-19. With these timely insights, attendees can pinpoint and execute on opportunities to improve the patient financial experience and enhance revenue cycle performance.  Presenters will discuss strategies, like fine-tuning financial policies and offering patients a single, simplified view of their financial responsibility to reduce confusion and high call volume. Attendees can then apply these best practices within their own organization.

Live Original Webinar Date: 7/23/20
After this program, you'll be able to..
  • Determine the biggest challenges patients face when paying for their healthcare
  • Identify the issues that limit revenue cycle team's performance
  • Explain how COVID-19 has impacted patients and healthcare revenue cycles
  • Summarize and prioritize the steps necessary for improving the patient financial experience
  • Apply lessons learned from other leading health systems

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Amid COVID-19, hospitals and healthcare delivery systems continue to seek more complete and accurate accounting of costs to access needed payment and relief programs. In order to get the most out of these programs, many are seeking new ways to use their tools and adopt advanced methodologies.

Hear executives from Saint Luke's Health System of Kansas City and Mary Washington Healthcare address the new challenges and how they improved cost accounting with advanced methodologies, like the HFMA-Strata Cost Accounting Adoption Model (L7TM) to advance cost accounting.

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Executive Panel: Pandemic insights on medical equipment management

Clinicians and operations staff delivered heroic efforts when the pandemic hit the United States in early 2020. At the outset of the pandemic, gaps in our nationwide equipment procurement processes were exposed - leaving caregivers on the front lines short of the vital equipment they needed for care. Since then, new challenges have emerged as integrated delivery networks (IDNs) and hospitals struggle to efficiently manage a flood of new equipment and tighter budgets, all while preparing for a COVID-19 spike in the Fall. In this webinar, you will hear stories from the front lines about what equipment management practices worked well and which ones didn't. You'll also walk away with strategies for procuring and managing equipment while staying financially viable in the months and years ahead.

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Original Live Webinar Date: (10/8/20)